Before IGFirst OS
The operating gap
- Purchases were not reflecting properly for cashiers to sell.
- Website orders could arrive after products had sold out in-store.
- Refunds and stock mismatch pressure created unnecessary stress.
Named customer case study
How Cake Tools Depot fixed purchase-to-POS stock gaps and website overselling
Cake Tools Depot needed purchasing, POS, and website stock to agree so cashiers could sell with confidence and online customers would not keep ordering unavailable products.
Published 2026-06-16 · Metrics last verified 2026-06-16
Business scale
Estimated approved ranges
Estimated monthly sales range
₦5 million - ₦20 million
Estimated range provided for case study approval.
Estimated stock value under management
₦50 million - ₦80 million
Estimated range provided for case study approval.
Operational complexity
What IGFirst OS had to control
Channels controlled
Purchasing, POS, website stock, cashier sales
Core risk
Website orders for products already sold out in-store
Cashier impact
Sales confidence improved after stock became visible on POS.
Customer quotes
What the operator said
“For months, purchases were not reflecting properly for the cashier to sell. That created confusion and affected our confidence in the system we were using.”
“One major problem was customers ordering online after products had already sold out in-store. That led to refunds and unnecessary stress.”
“With IGFirstERP, purchasing, POS, and website stock are now better connected. The team can sell with more confidence.”
Quotes preserve IGFirstERP where that was the legacy product name used in the approved customer wording. The public product name is IGFirst OS.
Business profile
Cake Tools Depot Limited
- Industry
- Cake tools and retail supplies
- Channels
- Purchasing, POS, website, and in-house sales
- Operational challenge
- Make purchased stock visible to cashiers and reduce online orders for unavailable stock.
What changed
The workflows implemented
- Purchase-to-POS reflection issue was resolved after IGFirst OS implementation.
- Website stock was connected to IGFirst OS.
- Website/POS stock alignment improved after sync.
- Cashier sales confidence improved after stock became visible on POS.
Measured results
Approved metrics only
| Metric | Before | After IGFirst OS | Result |
|---|---|---|---|
| Purchase-to-POS reflection | Purchases did not reflect properly for cashiers over several months. | Issue resolved after IGFirst OS implementation. | Cashiers could sell with clearer stock confidence. |
| Website overselling/refunds | Customers could order online after in-store stock sold out. | Overselling and refund cases reduced after sync. | Lower refund pressure and less customer friction. |
| Website/POS stock alignment | Website and POS stock could drift apart. | Alignment improved after IGFirst OS sync. | One clearer operating view for sales channels. |
Why it matters
Buyer-facing interpretation
Cake Tools Depot shows why ecommerce stock authority matters. A website should not keep selling what the store has already sold, and cashiers should not be blocked by invisible purchased stock.
Cake Tools Depot moved from disconnected purchase, POS, and website stock workflows to a more connected IGFirst OS setup that reduced refund pressure and helped cashiers sell with more confidence.
Operations Fit Call
See whether IGFirst OS fits your operation
Bring your products, channels, staff roles, locations, stock movement, and reporting gaps. IGFirst OS will map the control problem before proposing deployment.
Book an Operations Fit Call